Call system for auto shops
The line that books the bay while the shop is on the lift.
Point the service number at Terri. It answers live, books the next bay, and transfers the calls that need an advisor — not a recorded menu.
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What the line does on the service desk
Same call system. The instructions are the hours, the bays you can book, the services you do, and who gets the angry call.
- Books the next bay Advisors are in the drive. The phone still rings. Terri takes year, make, model, and the concern, then holds a time in the next open bay instead of a callback promise.
- Answers hours, wait, and the menu When do you open, how long is the wait, do you do tires, can I drop it tonight. The questions a shop already answers a hundred times a week.
- Covers the after-hours drop-off A caller at 8 p.m. with a dead battery or a car that will not start. Terri gives the after-hours drop-off or tow instructions you wrote, or books the first bay in the morning.
- Handles status and reschedules Status on a car in the shop, a moved appointment, a ride question. Routine churn that should not wait on a mobile in a technician's pocket.
What always reaches an advisor
The line books the bay. It does not diagnose the car or argue the invoice.
- Warranty, complaints, and safety A customer who wants a manager, a warranty fight, or a safety concern you do not want software touching. Terri transfers to your verified number.
- Estimates you have not written Body work you have not seen, a used-car appraisal, or a parts special that is not on the list you published. Stop and hand it over.
Frequently asked questions
Can Terri book a service appointment?
Yes, against the hours and capacity you publish. Terri takes the vehicle, the concern, and a time in the next open bay instead of promising a callback while the advisor is on the lot.
What vehicle details should the line collect?
The year, make, model, mileage if you ask for it, and the concern in the caller's words. That is what the advisor needs on the write-up. Terri does not diagnose the repair.
Which shop calls should reach a person?
Warranty disputes, body-shop estimates you have not written, safety recalls that need a person, and an angry customer. Those transfer. After-hours callers who want a drop-off get the instructions you wrote.
Will Terri quote a repair?
Only if you publish them. Hours, wait expectations, and a menu of services you already list are fine. A firm price for work nobody has seen is a fight in the drive later.
Three plans. Same line.
Every plan includes a dedicated number and voice usage credit.
- Starter $49.00 / month. For one person delegating everyday phone work. Includes $25.00 of usage credit each month. Start subscription
- Pro $199.00 / month. For heavier personal or professional call volume. Includes $100.00 of usage credit each month. Start subscription
- Scale $499.00 / month. For call centers and high-volume teams that need a designed agent. Includes $300.00 of usage credit each month. Contact sales
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