Call system for clinics

The front-desk line, not the nurse line.

Point the clinic number at Terri for hours, booking, and reschedules. Every symptom, refill decision, and result transfers. This is not a nurse line and not a HIPAA BAA product.

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What the line does at the front desk

Useful only when front-desk work stays separated from anything a nurse or physician has to say.

• Books new-patient visits Are you accepting patients, do you take this insurance, can I get in this week. Terri answers from the instructions you write and books against the schedule you give it.
• Moves existing appointments Reschedule, confirm, running late, where to park, which entrance. High volume, administrative, and the calls that currently sit on hold while the desk rooms someone.
• Answers the questions the desk already knows Hours, locations, and the insurer list you publish. Routine questions should not wait on a ring-through to a person who is already on another line.
• Covers after-hours admin, not on-call After hours still means take a message or transfer, not cover the nurse line. Confirmations, reschedules, and new-patient inquiries can wait on Terri overnight. Symptom calls still reach the on-call path you already have.

What always reaches a clinician

A wrong answer on this floor is a clinical answer. When in doubt Terri stops.

• Every symptom and every medication question Chest pain, a feverish child, “I do not feel well,” medication questions, and anyone in distress. Transfer immediately, without qualifying questions. Test this from an outside line before a real patient reaches the number.
• Results Patients will ask what the test showed. The only safe reply is that results are released by the clinic, not over this call, and that a person will call them back.

Frequently asked questions

What can Terri handle on a clinic line?

Administrative work: hours, locations, whether you are accepting patients, which insurers you list, booking and rescheduling, and a callback message. Any symptom, medication question, result, or caller in distress must reach a person.

Will Terri handle prescription refills?

No. Collecting the medication name, pharmacy, and callback number is front-desk work. Approving a refill, suggesting an alternative, or saying when it will be ready is a clinical act and should reach a person.

Will Terri tell a patient their lab results?

No. Results should not be read, summarized, or interpreted on an unauthenticated software call. Terri says a person from the clinic will call back, and transfers if the caller is distressed.

Does Terri include a HIPAA BAA?

No. Terri is a call system, not a HIPAA BAA product. A scheduling call with a patient name and visit reason is protected health information. Clinics that need a Business Associate Agreement should not route those calls here.

Three plans. Same line.

Every plan includes a dedicated number and voice usage credit.

• Starter $49.00 / month. For one person delegating everyday phone work. Includes $25.00 of usage credit each month. Start subscription
• Pro $199.00 / month. For heavier personal or professional call volume. Includes $100.00 of usage credit each month. Start subscription
• Scale $499.00 / month. For call centers and high-volume teams that need a designed agent. Includes $300.00 of usage credit each month. Contact sales

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