Create an account, verify your phone, and write standing instructions in plain English. Your verified mobile number becomes the transfer destination, so callers who need a person reach you.
We design the inbound agent for your floor — hours, greeting, overflow or after-hours coverage, and who to transfer to. Scale includes dedicated onboarding. This is not an ACD or workforce suite.
Self-serve is Starter or Pro: you sign up, write instructions, and Terri transfers to your verified phone. A designed call-center agent is Scale — we write the identity for your floor (hours, greeting, overflow or after hours, transfer numbers) and onboard it with you. Both answer live. Neither is an ACD, workforce manager, or HIPAA BAA product.
It answers your business line and holds a real conversation, so callers get what they called for instead of a menu or a recording. A traditional answering service puts a person on the call and bills by the minute; Terri answers instantly, never queues, and costs a flat monthly price.
Yes. Nights, weekends, and holidays cost the same as business hours — there is no after-hours premium. Most businesses start by pointing only their after-hours calls at Terri, then widen it.
Yes. When a call needs judgment, Terri transfers it to your verified owner number rather than guessing. If Terri cannot check something, it says so and stops.
No. Enter your phone and email, verify with the call Terri places, and describe how you want calls handled in plain English.
Terri can call a business and complete a booking over the phone. Connected calendar tools can provide availability during the call.
Terri supports SMS only for account and support conversations and owner-requested conversational messages. To opt in, text START to +12197322468. Reply STOP to cancel or HELP for help.
Yes. Terri listens through phone menus, uses the keypad, and waits on hold without talking to the hold music — then picks up the moment a person arrives.
When you subscribe, we provision a dedicated local voice number for your Terri. It stays attached to your active subscription.
Yes, subject to your retention settings and your state's consent rules. You decide how long transcripts and audio are kept.
You pay a monthly subscription with included usage credit. Additional call, speech, and tool usage is metered and itemized at provider cost.
Yes. Twilio provides phone connectivity and the dedicated local number Terri uses for inbound and outbound calls.
Terri uses a realtime voice connection so responses begin quickly and interruptions feel conversational.