Terri answers the phone.
A dedicated voice line that picks up live. Point your business number at Terri, or we stand up the phone line your call center will run — when a call needs a person, Terri transfers it.
Maple Grove Dental, this is Terri. Hi — are you taking new clients this month? We are. I can book you Thursday at 9:00 or Friday at 2:00. Thursday works. Booked. You'll get a confirmation before then.
Get Terri
Hear her
Try a line
Type what a caller would say. Same dental line you can ring.
Are you taking new clients this month?
Start a call
Talk from this page. Same dental line as the typed demo — no phone required.
Start call
What she does on a call
- Answers your business line Picks up live on your dedicated number, with no hold queue. No menu, no queue, no voicemail — the caller says what they need and the line handles it.
- Covers after hours Nights and holidays cost the same as Tuesday. After-hours callers get a live answer, not a recording.
- Never puts a caller in a queue Ten people calling at once is a staffing problem for an answering service. Here, nobody waits on hold.
- Hands the hard calls to you Upset customer. A decision only you can make. Terri transfers to your verified number instead of guessing.
- Places calls for you Terri also calls out. Confirm an appointment, chase a supplier, or reach a business that only takes phone calls.
- Gets through phone trees Listens through menus, uses the keypad, waits on hold. Stays on the task until it is done or blocked — and will not talk to hold music.
- Follows your instructions Hours, prices, policies — in plain English. Change them when the business changes.
- Recognizes your callers Import contacts from JSON or CSV. Terri knows who is calling before the conversation starts.
Self-serve, or we design the line.
Pick the path that matches how you buy and run the phone.
- Self-serve for your business Create an account, verify your phone, write the instructions. Your verified mobile is the transfer destination when a caller needs a person.
- Designed agent for call centers We write the inbound agent for your floor — hours, greeting, overflow or after-hours, and who to transfer to. Scale includes dedicated onboarding. Not an ACD.
Who the line answers for
Home services, legal, clinics, shops, and floors. Same person on the line.
Live answer. Both directions.
Answers like a person
- Answers on your dedicated business number
- Speaks naturally in realtime, not from a menu
- Understands speech and keypad input
- Handles interruptions and corrections mid-sentence
- Ends the call as soon as the task is done
Works the phone for you
- Places calls when you ask, never on its own
- Navigates phone menus and presses keys
- Waits on hold without talking to the hold music
- Brings you onto a live call at your verified number
- Stops and asks when a call needs your decision
On every plan
Dedicated number. Live answer. Transfer to you. Usage at provider cost.
- A dedicated business number
- Live answer — no menu, no queue
- Transfer when a call needs a person
- After-hours at the same monthly rate
- Usage beyond the credit itemized at provider cost
Three plans. Same line.
Every plan includes a dedicated number and voice usage credit.
- Starter $49.00 / month. For one person delegating everyday phone work. Includes $25.00 of usage credit each month.
- Pro $199.00 / month. For heavier personal or professional call volume. Includes $100.00 of usage credit each month.
- Scale $499.00 / month. For call centers and high-volume teams that need a designed agent. Includes $300.00 of usage credit each month.
See full pricing
What it costs to staff the line
A person on the phone, loaded hourly, times the hours you need covered.
At $20 an hour and 30 hours a week, staffing the line is about $2,600 a month ($31,200 a year).
What a live answering service costs
Typical answering services bill $1 to $3 a minute. Set weekly minutes and the rate.
At 40 minutes a week and $1.50 a minute, a live answering service is about $260 a month ($3,120 a year). Starter is $49 a month plus usage at cost.
What unanswered calls can cost
Voicemail loses some of the callers who would have booked. Move the assumptions.
At 8 missed calls a week, 25% who would have booked, and $180 a job, that is about $1,560 a month ($18,720 a year).
Estimate only. An answering service bills by the minute; Terri is a flat monthly price plus usage at provider cost against the included credit. Actual recovered revenue depends on call volume, lead quality, and whether you have room to take the work.
Run these numbers with your own minutes, rate, and job value.
What you pay, line by line
- Call usage Inbound and outbound calls cost what the phone carrier charges us. No per-call bundles.
- Voice intelligence Realtime speech and reasoning used during calls.
- Included credit Your plan's monthly credit reduces the usage charges on your bill.
- Itemized bills Every charge listed line by line — no bundles, no mystery fees.
You stay on the decisions
- Only real calls get through Terri checks that a call is genuinely from the phone network before answering it.
- Terri only calls who you allow Outbound calls only go to destinations allowed by your account policy.
- Call results and transcripts Review call status and results, with transcripts or audio when your retention settings and consent allow.
- You decide what's kept You decide how long conversation history is kept. Recording and consent rules vary by state, so the controls are yours.
- When in doubt Terri stops If Terri cannot check something, it says so and stops rather than telling your customer a confident guess.
Frequently asked questions
What is the difference between self-serve and a designed call-center agent?
Starter and Pro are self-serve: you write the instructions, Terri transfers to your verified phone. Scale is a designed agent for the floor. Both answer live. Neither is an ACD, workforce manager, or HIPAA BAA product.
How is a call system different from an answering service?
The line answers and holds a real conversation. An answering service puts a person on the call and bills by the minute; Terri answers instantly, never queues, and costs a flat monthly price.
Does Terri answer calls after hours?
Yes. Nights and holidays cost the same as business hours. Most businesses start with after-hours only, then widen it.
Can Terri transfer a call to me?
Yes. When a call needs judgment, Terri transfers to your verified number. If it cannot check something, it says so and stops.
Do I need to be technical to set this up?
No. Enter your phone and email, verify with the call Terri places, and describe how you want calls handled in plain English.
Can Terri book appointments?
Terri can call a business and complete a booking over the phone. Callers can also hold a time on the same schedule at your public /book page and get a confirmation email with a link to change it. Connected calendar tools can provide availability during the call.
Does Terri send text messages?
Terri supports SMS only for account and support conversations and owner-requested conversational messages. To opt in, text START to +12197322468. Reply STOP to cancel or HELP for help.
Can Terri call other businesses and get through their phone menus?
Yes. Terri listens through phone menus, uses the keypad, and waits on hold without talking to the hold music — then picks up the moment a person arrives.
Do I get my own phone number?
When you subscribe, we provision a dedicated local voice number. Terri answers on it. It stays attached to your active subscription.
Do I get transcripts of my calls?
Yes, subject to your retention settings and your state's consent rules. You decide how long transcripts and audio are kept.
How does billing work?
You pay a monthly subscription with included usage credit. Additional call, speech, and tool usage is metered and itemized at provider cost.
Does Terri depend on Twilio?
Yes. Twilio provides phone connectivity and the dedicated local number Terri uses for inbound and outbound calls.
How fast does the agent respond?
Terri uses a realtime voice connection so responses begin quickly and interruptions feel conversational.