Terri is sold two ways. Neither is a fallback. Pick the path that matches who writes the instructions and who owns the first week of calls.
You sign up, get a dedicated number, and write the standing instructions in plain English. Starter is $49/month with $25 of included usage credit. Pro is $199/month with $100 of credit. Checkout is on the pricing page.
We design the agent from your brief — scripts, escalation, compliance language, and rollout. Scale starts at /call-center: send the brief, subscribe, and the designed agent goes live on a dedicated inbound number. Dedicated onboarding is included.
Choose self-serve when you can describe how calls should be handled, will read the first week's transcripts, and your volume fits a monthly subscription. Most small businesses start here, often after-hours only.
Choose a designed agent when a call center or high-volume desk already has scripts, queues, and compliance rules we need to encode — or when getting those rules wrong on day one is expensive. Start at /call-center. That path is a brief, Scale checkout, and a live number — not the Starter or Pro signup.
Both paths use the same voice engine, the same handoff and outbound controls, and the same usage meters. The difference is who writes the first working instructions and who sits with you through the first clean transcripts.
Set the agent up yourself, or have us design the inbound agent a call center will run. Neither path is a fallback.